FAQ

Asher Ivy Lyfe generally takes 3-5 business days to process orders. 

Most of our products ship straight from the manufacturer to ensure you get the lowest cost possible. Transit times range from 10-15 days to the United States and around 3 - 4 weeks to the rest of the world. Tracking is available for all orders and is emailed to the customer when available. 

If you would like to cancel an order, it must be requested within 24 hours of placing your order. We will not be able to cancel orders outside of this timeframe. 

We generously offer a 7 day no-questions-asked return policy. If you are unhappy for whatever reason, we will take back the item and administer a full refund. Returned merchandise must be in their original packaging or are subject to a 50% restocking fee. Return shipping fees are taken from the refund. 

All returns must be initiated through contacting support at support@asherivylyfe.com 

Asher Ivy Lyfe generally takes 3-5 business days to process orders. 

Orders typically deliver within 7-15 business days (excluding holidays and our regularly scheduled site and inventory maintenance in October and January).

If you would like to cancel an order, it must be requested within 24 hours of placing your order. We will not be able to cancel orders outside of this timeframe.

We do not accept return items.

We stand up for our products and offer free reproductions on any defective or damaged merchandise. This guarantee includes replacements only. No refunds are available on personalized items. Please inspect goods upon receipt. Any defects or damages must be reported within 14 business days of delivery date. No exceptions.

Once you have placed your order through the website, for your own security we are unable to change the address of your delivery if more than 12 hours have passed since order placement.

If there is a failed delivery, the courier will either,

1. Leave a calling card so you can rearrange delivery directly with them.

2. Deliver the package back to us, where we will then contact you to arrange re-delivery.

You have up to 24 hours after placing your order to cancel. Cancellation requests submitted after 24hrs will not be granted.

A standard and an express delivery service is available for most countries, both with full tracking information. If standard delivery is not an option for your location, only the express option will be available for you.You’ll receive a shipping confirmation email when your order has been dispatched containing all of your tracking information. A signature may be required for delivery, so please ensure someone is present at the delivery address to accept the delivery. Deliveries will not be made on public holiday dates, so please expect your delivery the next business day. 

If you have not received your order in the advertised time, please get in touch with our support team.

We ship to most countries in about 2-3 weeks however holidays may delay this process.

Yes. We ship worldwide.

Customs fees will be charged upon the package reaching the destination country. 

You as the customer, are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these fees is necessary to release your order from customs.

The grand total of your order as displayed on the checkout does not include any additional duties required. The carrier, prior to delivery, will inform you of any additional duties if required. 

Asher Ivy Lyfe has no control over customs and import tax and we can't tell you exactly how much you will be charged as customs and import tax varies widely depending on the country you are situated in.

Refusing to Pay Customs:

If you choose to refuse the customs fee and the parcel is returned back to us, a shipping & handling fee will be deducted from your refund. 

If you're still unsure on whether you'll be subject to customs fees, we'd recommend contacting your local customs office for more information before placing your order.

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

Your order number

The name of the item you did not receive

The name of the item you received in it's place

A photograph of the item you have received 

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified to your satisfaction.

Unless proof that you have received an incorrect item has been verified by a member of the support team, we cannot begin to take the steps needed to rectify the problem.

In the unlikely event you have received a defective item, please contact us immediately with the following information: 

Your order number

Which item is damaged

A description

Photographic evidence

If you parcel has been delivered and is already damaged upon delivery. Please keep photographic evidence of how the parcel arrived.

All claims for parcels arriving damaged must be made within 14 working days of the delivery date.  

Unless proof of damage has been verified by a member of the support team, we cannot action a refund, credit or exchange.

Once we've received the above information, we will work quickly and efficiently to ensure the problem is rectified instantly. 

Please do not return any damaged goods unless advised by a member of our support team, it may result in a slower resolution time and we don't always require the faulty item back. 

Contact us directly at contact us


We have a team dedicated to customer service, therefore you will receive a response within 24-48 hours of your inquiry.